Refund and Returns Policy
At Bellastore, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Please read our Refund & Returns Policy carefully to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return or refund:
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The item must be purchased from Bellastore directly.
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The return request must be made within 30 days from the date of delivery.
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The item must be unused, in its original condition, and in the original packaging.
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Certain items such as skincare, personal care, or hygiene-sensitive products may not be eligible for return for safety reasons.
2. How to Initiate a Return
To initiate a return:
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Contact our customer support team via email or the Contact Us page.
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Provide your order number, item details, and reason for return.
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Our team will provide a Return Merchandise Authorization (RMA) and instructions for shipping the product back.
Note: Returns without prior authorization may not be accepted.
3. Return Shipping
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Customers are responsible for the cost of return shipping unless the product is defective, damaged, or sent incorrectly.
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Use a trackable shipping service to ensure the item reaches us safely.
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We are not responsible for items lost during return shipping.
4. Refunds
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Once your return is received and inspected, we will notify you via email.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued to the original payment method.
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Shipping charges are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
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If you wish to exchange an item for the same product in a different size, color, or variant, please follow the return procedure and indicate your preference.
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Exchanges are subject to product availability.
6. Defective or Damaged Items
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If you receive a defective or damaged item, contact our support team within 48 hours of delivery.
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Provide photos of the damaged product.
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We will offer a replacement or full refund at no additional cost.
7. Policy Updates
Bellastore reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on this page.
8. Contact Us
For questions about returns or refunds:
Email: libella1226@gmail.com
Phone:
Website: https://bellastoreusa.com/
